Returns

Here at You Look Awesome we want our customers to be 100% satisfied with their orders. We do our best to describe items accurately and answer questions before the point of sale, however we understand that buying things online means you don’t get to try it on beforehand and as such you might occasionally wish to return an item. Below is our returns policy. If you have any questions about how to return an item once you have read the information below, get in touch.

I want to return an item

If you are not satisfied with your item, you have 14 days from the day your item is delivered to return it for a refund. To begin the returns procedure, fill in the returns form that will be included with your order or download a new one here (add link).

Send items you wish to return to:

YLA Returns
16 Park Road
Banbury
Oxfordshire
OX16 0DW

Items must be returned in their original condition and with the original packaging, along with any tags. This means they must be in a saleable condition, unused, unwashed and undamaged. Please do not try on clothing when wearing perfume or strong deodorant and keep items away from cigarette smoke or strong cooking smells. Health and safety regulations mean we cannot accept returned items with an odour.

We check all goods upon return. The goods will be your responsibility until they reach our premises and as such, we strongly recommend sending items via recorded delivery and to keep any proof of postage receipts. If the item is lost in the post you may then be able to make a loss claim, however, please check the policy of the mail service provider you choose beforehand. We cannot be held responsible if the item is lost in the post. If the item is returned in an unsuitable condition it will be sent back to you.

The return shipping date stamp or franked date will act as proof that the items were posted within the 14-day time limit.

Have you received my returned goods?

As soon as we receive your returned items we will email you to confirm. If you do not receive an email confirmation within 10 days of posting please contact us. We aim to respond within 1 working day. International returns may take up to 21 days to reach us, so please contact us after this time if you have not received an email from us confirming receipt of your returned goods.

How long will a refund take?

Refunds can take up to 28 days to clear in your account depending on bank transfer times. We will email you to confirm when the transfer has been made.

Will I be liable for shipping costs when I return an item for a refund/exchange?

If you return the item because it was faulty, incorrect or listed incorrectly, we will cover the cost of return shipping to ensure you are not left out of pocket because of an error we have made. However, if you return the item because it was unsuitable, we are unable to cover the cost of return postage at this time.

Will I be refunded the original delivery costs when I return an item for a refund/exchange?

If you return the item because it was faulty, incorrect or listed incorrectly we will refund the original delivery cost so you are not left out of pocket because of an error we have made. If you ordered more than one item and are only returning part of your order (e.g. if you are returning only 1 out of 3 items ordered) we will not refund the original delivery cost. However, if you return an item because it is unsuitable, we will only be able to refund the cost of the garment at this time.

My item was faulty or incorrect.

In rare instances incorrect items can be sent out or we may have missed a fault. If you find this has happened to you, please email us at returns@youlookawesome.co.uk with your order number and as much information as possible about any faults or the incorrect item you have received. This will help us to resolve the issue quickly for you.

Can I exchange my item?

Because vintage items are one-offs and can be snapped up quickly, the best way to exchange an item is to purchase the item you would like instead and then return the item/s you no longer want for a refund.

I have been refunded the incorrect amount.

We’re very sorry if an error has been made with your refund. Please contact us to have the matter resolved.

Please take into account that original delivery costs will only be refunded if the items were faulty or incorrect. This may account for any discrepancy between the refunded amount expected and the amount received.

I have changed my mind. How do I cancel or amend my order?

If you wish to change details of your order you must contact us immediately so we can try to accommodate any changes. We cannot guarantee that changes will be able to be made once an order is placed.

How do I cancel my order under the Distance Selling Regulations?

Under Distance Selling Regulations you have the right to cancel your order contract with us within 7 working days, beginning on the day after you receive your order for a full refund.

You will need to contact us to notify us of your decision to cancel your order contract, in writing, so we can issue a refund. Please include your order number.

If you have already received your order, you will need to return all items in the order.

We will issue a refund as soon as possible, provided all cancelled items have been returned to You Look Awesome at your expense. They must be in their original condition and sent back with all packaging and tags as described in the listing.

We do not refund any shipping costs paid to return goods. You Look Awesome reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order.

The return shipping date stamp or franked date will act as proof that the items were posted within the 7-day time limit.

We will email you to confirm when we have received the order back at our premises and again to confirm when the refund has been issued.

Which items are non-returnable?

In the interests of hygiene you cannot return: accessories, jewellery, swimwear, underwear and sunglasses. These items are for final sale only.